Frequently Asked Questions
Last updated: 2026/2/1
Ordering & Payment
Q: What payment methods do you accept? A: We accept Visa and Mastercard.
Q: Are taxes included in the price? A: Yes, all prices displayed include applicable taxes. You will not be charged additional taxes at checkout.
Q: When will my payment be charged? A: Your payment method is charged at the time you place your order.
Shipping & Delivery
Q: Where do you ship? A: We ship to addresses within the United States only.
Q: How much does shipping cost? A: Orders of $90 or more receive free shipping. Orders under $90 have a flat shipping rate of $10.
Q: How long does processing take? A: Orders are processed within 1–3 business days. Orders placed after 6:00 PM CST are processed the next business day.
Q: How long does delivery take? A: After your order ships, delivery typically takes 3–5 business days.
Q: Which carriers do you use? A: We ship via USPS, UPS, FedEx, or regional carriers depending on your location.
Q: Will I receive tracking information? A: Yes, you'll receive a tracking number via email once your order ships.
Q: What if my package is delayed? A: While delays are rare, they can occur due to carrier issues or weather. Contact us at info@linecove.com and we'll help track your package.
Q: What if I entered the wrong shipping address? A: Contact us immediately at info@linecove.com or +1 717-586-9973. We may be able to update the address before shipment, but we cannot guarantee changes once processing has begun.
Returns & Refunds
Q: What is your return policy? A: You may return eligible items within 30 days of delivery. Items must be unused, in original condition, and in original packaging.
Q: How do I start a return? A: Contact us at info@linecove.com or +1 717-586-9973 to request a return authorization.
Q: Who pays for return shipping? A: Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect items).
Q: Are original shipping fees refundable? A: Original shipping fees are non-refundable unless the return is due to our error.
Q: How long does it take to receive my refund? A: Refunds are processed within 10 business days after we receive and inspect your return. Allow additional time for your bank to post the credit.
Q: Do you charge restocking fees? A: No, we do not charge restocking fees.
Q: What if I receive a damaged or wrong item? A: Contact us within 48 hours of delivery with photos. We'll provide a replacement or full refund and cover return shipping costs.
Cancellations
Q: Can I cancel my order? A: Cancellation may be possible before shipment, depending on order status. Contact us immediately. Once shipped, orders cannot be cancelled—you'll need to follow our returns process.
Order Issues
Q: What if my order arrives damaged? A: Contact us within 48 hours of delivery at info@linecove.com with photos of the damage. We'll arrange a replacement or refund at no cost to you.
Q: What if I receive the wrong item? A: Contact us within 48 hours with your order number. We'll send the correct item and cover return shipping for the incorrect item.
Contact & Support
Q: How can I contact customer service? A: Email us at info@linecove.com, call +1 717-586-9973, or write to 249 Eliot St, Lancaster, PA 17603, United States.
Q: What are your customer service hours? A: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST).
Store Information:
- Store Name: Linecove
- Address: 249 Eliot St, Lancaster, PA 17603, United States
- Telephone: +1 717-586-9973
- Email: info@linecove.com
- Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)